Sent: 10 May 2018 13:09
To: Recovery
Subject: Commendation

Just a quick note to say thank you to one of your staff members who attended my broken down car on the A1 southbound yesterday .  I didn't catch his surname but his first name was Mark.

My car had never broken down before so I was quite stressed by the experience - not least as I was stuck on a slip road and therefore a little vulnerable.   He was quick and efficient in loading up the car - but more importantly he went out of his way to provide reassurance that I would safely get to my destination.  He drove me to Peterborough Services where a relay service took over for the final leg to London.  

I hope you will pass on my thanks to Mark for his help yesterday.  He is an asset to your company.

Kind regards
Claire F

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